We were so excited at the beginning of the process but now it is now month 3 after we paid the deposit to lock in the estimate costs for our build and they are now asking for more money again to agree to the preliminary contract, which by the way we haven't even seen nor have we done colours or electricals yet. This is on top of the monthly penalty they are going to add into the contract because we can't make land settle any faster.
I think it's safe to say we have both had enough of the salesman pitch of how much money we will still be saving. I'm no mathematician but even I can see that the so called "significant savings" we were getting are all but gone now with all these hidden costs that have crept up. All this of course is to ensure that the builder still makes money off you even if you choose to walk away from the build.
Might be time to provide a little feedback on how they can improve their customer service and how to NOT drive their customers away.