It seems as though this staircase we selected is causing a bit of confusion over at the Big M. The staircase on display at the display home is a timber staircase with glass balustrades that comes with a hefty price tag, one that we don't think is worth it. So we have gone with the same staircase but instead of the glass balustrade, we decided to go with stainless steel balustrades. This staircase was listed in a variation document clearly detailing that it is stainless steel balustrades instead of glass.
Somehow this variation was not passed onto our Home Decor Consultant... At Studio M, we selected the stainless steel balustrades and after we received the colours selection report, we noticed that this selection had been added to the Studio M variation document by the HDC as an additional cost (on top of what we were already charged for in the signed variation doc). We requested for this duplicate cost to be removed from the variation document but it was a surprise to receive a call from our CSC asking why we had deleted the stainless steel balustrades and stating that we cannot have a staircase without balustrades.
I just don't understand why the signed variation documents are not passed around to all teams that are involved in our build... It was quite simple - the stainless steel balustrades were already included in the item for the staircase in the signed PC variation document, we simply didn't want to be charged for stainless steel balustrades TWICE hence why we asked for the item from the Studio M variations document.
Somehow this variation was not passed onto our Home Decor Consultant... At Studio M, we selected the stainless steel balustrades and after we received the colours selection report, we noticed that this selection had been added to the Studio M variation document by the HDC as an additional cost (on top of what we were already charged for in the signed variation doc). We requested for this duplicate cost to be removed from the variation document but it was a surprise to receive a call from our CSC asking why we had deleted the stainless steel balustrades and stating that we cannot have a staircase without balustrades.
I just don't understand why the signed variation documents are not passed around to all teams that are involved in our build... It was quite simple - the stainless steel balustrades were already included in the item for the staircase in the signed PC variation document, we simply didn't want to be charged for stainless steel balustrades TWICE hence why we asked for the item from the Studio M variations document.